Gateway Hotel by Nightcap Plus

December 31, 2023 I've been here a few times over the years and my most recent visit was for New Year's Eve dinner with family. My meal was very delicious - pork belly with creamy mash, apple, asparagus and tomatoes with a jus. For entree I shared pulled pork bao buns with my partner, again very delicious. I asked for cider and a lovely local one was suggested for me by staff. A great night out. All 5 of us thoroughly enjoyed our food and drinks.

The room was ok, the receptionists were all lovely. The issues we found were: Our bath had not been cleaned, had a dark ring around it ( had to ask reception to have it cleaned up, and travelling with a 4 yr old is just not nice to have a dirty bath after a long trip); Lack of toilet paper ( had to ring reception and ask for more); After a whole day out, I returned to the bedroom and see that my baggage and hanging clothes inside the closet had been moved and worse than that, my Apple charger had been swapped for a cheaper Chinese brand!! I have recently been diagnosed with heart failure, and for this reason I purchased an apple watch and apple ipad, matching my iPhone. All my chargers have the apple symbol and are grey and white. I took it the receptionist and showed her and explained that it had been swapped during my absence, she didn't really do much about it.. my watch battery didn't last past 1pm the following day after using the wrong charger.. I was forced to replace it with the original charger from a Mac shop. I simply asked the receptionist to give the Chinese charger to whoever had done the swap back to them( they can keep both..mine and theirs..). The tea cups were always a mess as well as the spoons. I asked to not have anyone cleaning or coming into our room after that. So they left "clean" mugs directly on the floor in front of the room door. Thank you, but no no. At least on a tray please.. We checked out earlier because we couldn't anymore. It was simply not clean enough for what we paid for. Absolutely lovely staff. But the standards of cleaning, poor. The hotel has thieves in their team. Who think that people aren't aware of their belongings and unfortunately, some of us are switched on, because the items were brand new! Would I recommend this place? Absolutely not. However I can't blame the receptionists as they are absolute gems of people. Just be wary if you go there.